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To call the Minuteman Field Service and Technical Support team, select your state.

For daytime support with your fire alarm system, call +1 (800) 370-3473. For After Hours emergencies, please call +1 (978) 783-0018.

Our Hosted Managed Services team is available 24×7 at +1 (844) 529-5445, and is also available to provide remote desktop support.

Minuteman support staff may ask you to start a Teamviewer screen-share session, which can be initiated here.

You may create a service request using the below form.

Request Support

Priority(Required)
Please describe the issue, specifying its location and your company name. For video evidence requests, please provide the location, date, and approximate time of incident. Please also provide as much descriptive information as possible, like color of clothing, gender, and camera location.
This field is for validation purposes and should be left unchanged.