Small Teams, for Local Customers

The most important part of a security system isn’t the camera or the card reader.

It’s the people that deliver the project — from design to support — and do what they say they’re going to do.

The engineer and field technician teams at your nearest Minuteman branch have been built with two guiding principles.

Since 1988 we’ve known that the best and most consistent results come when small teams are assigned to a client project. In other the words, the same group of people should sell, design, install, and service your project.

This small teams approach works at Minuteman because employees tend to stay with us for a long time. Why? Our steady growth has led to higher-level opportunities within the company. We also develop talent as a matter of course, and give good performers new challenges.

Longer-tenured technicians lead to closer and more functional client relationships, and secure, happy people solve problems better.

Minuteman’s technical service personnel are highly experienced, licensed, factory certified to the highest standards, and attend hundreds of hours of training each year.

Having well-trained field techs means decisions are made in the field, based on experience and knowledge of your site.

Minuteman engineers also develop creative integrations to solve problems, like the innovative Motorola-Commend-Teldio industrial communications system, or the elegant PLC-based interlocking door solution for a pharmaceutical client.

Their creativity extends beyond technical integrations, and into the logistical challenge of rolling out a security system standard for facilities all around the world. Our Program Managers, who act as the single point of contact for global clients, have been in the industry for an average of 19 years.