Minuteman Security Technologies Inc.’s (“us”, “we”, or “our”) operates www.minutemanst.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”). We do not share this personal information with any other party.
We collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s IP address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data.
We may use your Personal Information to respond to queries or requests submitted by you, provide access to content that you have requested, process orders or applications submitted by you, administer or otherwise carry out our obligations in relation to any agreement you have with us, and anticipate and resolve problems with any services supplied to you.
Like many sites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
This Privacy Policy is effective as of July 1, 2022 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
If you have any questions about this Privacy Policy, please contact us at info@minutemanst.com.
This link is included per the Machine Readable Files requirement of the Transparency in Coverage Rule, issued in 2020 by the U.S. Department of Health & Human Services, U.S. Department of Labor and U.S. Department of the Treasury.
SMS Terms and Conditions
These SMS Terms and Conditions (“Terms”) govern your participation in the [Program name] text messaging program (the “Program”) operated by Minuteman Security and Life Safety, doing business as Minuteman Technologies and Minuteman Security Technologies (“MST,” “we,” “us,” or “our”). By opting in to the Program, you agree to these Terms and to our Privacy Policy at [Privacy Policy URL]. If you do not agree, do not opt in, or reply STOP at any time to end your participation.
The Program lets MST send text messages (SMS, and where supported MMS) to the mobile phone number you provide, so that we can keep you informed about your account, your service, and the security of your systems. The Program is a customer-care and notification program. It is not a marketing program; any promotional messages are offered only through the separate, optional program described in Section 3.2. Messages in the Program are sent by [Legal entity name], doing business as Minuteman Technologies / Minuteman Security Technologies (MST), minutemanst.com. Messages will identify MST or [Program name] as the sender. MST may use third-party service providers, such as messaging platforms and wireless carriers, to deliver messages on its behalf; those providers act for MST and only to deliver the Program.
When you opt in, you may receive the following kinds of messages:
· Customer service: responses to your questions and requests for help, and follow-up on support conversations.
· Transactional and account notifications: account notices, confirmations, receipts, and changes to your account or services.
· Appointment and service-ticket updates: scheduling, confirmation, reminder, and status updates for appointments, site visits, and service tickets.
· Security alerts: notices about events that may affect the security or availability of your systems or account.
· One-time passcodes (OTP): one-time codes used to verify your identity or to sign in. Never share a one-time passcode with anyone. MST will never call or text you to ask for a code we sent.
MST does not send marketing or promotional text messages as part of the Program. If MST offers promotional messages, they will be offered as a separate, clearly labeled option that you must choose on its own (for example, a separate unchecked box). You can receive Program messages without agreeing to marketing messages, and you can opt out of marketing messages at any time without affecting your Program messages, where the two are offered separately.
You join the Program only by giving your express consent. You may opt in by (a) checking an SMS consent box and submitting your mobile number on a form on minutemanst.com or in an MST customer portal, (b) texting a keyword published by MST (such as START) to the MST number shown for the Program, or (c) giving your consent in writing or verbally to an MST representative who records it. Each opt-in method discloses the Program name, the types of messages, that message frequency varies, that message and data rates may apply, how to get help and how to opt out, and links to these Terms and our Privacy Policy.
After you opt in, you will receive one confirmation message that names the Program and repeats the HELP and STOP instructions.
Consent is not a condition of purchase. You do not have to agree to receive text messages to buy any product or service from MST. If you do not opt in, we will contact you by other means, such as email or phone.
No sharing of mobile information. MST will not sell, rent, or share your mobile phone number or your SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers (such as messaging platforms and carriers) that deliver messages on our behalf, or where the law requires it.
Message frequency varies with your account activity, appointments, service tickets, security events, and sign-in requests.
Message and data rates may apply. Your wireless carrier’s standard messaging and data rates apply to messages you send and receive. MST does not charge you for Program messages. Contact your carrier for details about your plan.
You can cancel the Program at any time. Text STOP to the number that sent you messages. We also accept STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. You will receive one final message confirming that you have been unsubscribed, and after that you will receive no more Program messages unless you opt in again.
If you are opted in from more than one MST number or program, reply STOP to each number you want to stop. You may also opt out by contacting us at it@minutemanst.com; we will process requests received this way promptly. Opting out of text messages does not cancel your MST services or account; it only stops text messages.
For help, reply HELP to any Program message. You will receive a message with our support contact information. You can also reach MST support at:
· Email: it@minutemanst.com
· Website: minutemanst.com
Do not use text messages to report an emergency. If you have an emergency, call 911 or your local emergency number.T)
If you opted out and want to receive Program messages again, reply START or UNSTOP to the MST number. You will receive a confirmation message, and these Terms will apply again.
The Program is available on most major U.S. wireless carriers. Carrier support can change, and some prepaid, regional, or international plans may not support the Program. Contact your carrier if you are not sure your plan supports text messages from short codes, 10-digit long codes, or toll-free numbers.
Carriers are not liable for delayed or undelivered messages. Text messages depend on wireless networks, your device, coverage, and other factors outside MST’s control. MST does not guarantee that any message will be delivered, or delivered on time. Do not rely on text messages as your only source of time-sensitive or security-critical information; check your MST account, email, or contact MST support directly.
By joining the Program, you agree that:
· the information you give us, including your name and mobile number, is accurate and complete, and you will keep it current;
· you are the account holder for the mobile number, or you have the account holder’s permission to enroll it;
· you will tell us promptly if you change, cancel, or give up your mobile number, or if it is reassigned, by replying STOP from that number before you give it up or by contacting [Support email]. You are responsible for messages sent to a number you no longer control until you notify us;
· you will not use the Program for any unlawful, harmful, abusive, or fraudulent purpose, will not try to interfere with or misuse the Program or MST systems, and will not enroll another person’s number without permission;
· you are at least 18 years old. Security
Our Privacy Policy at [Privacy Policy URL] explains how MST collects, uses, and protects your information, and it applies to the Program. We use your mobile number and message data to deliver the Program, provide customer support, keep records of your consent and opt-out requests, and meet our legal obligations. We share it only with service providers that help us deliver messages, and as the law requires, as described in Section 4.
Text messaging is not secure. Standard SMS messages are not encrypted and may be seen by others with access to your device or by parties on the network. Do not send Social Security numbers, passwords, payment card or bank account numbers, or other sensitive personal or financial information by text message. MST will never ask you to send this information by text.
THE PROGRAM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, MST DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MST DOES NOT WARRANT THAT THE PROGRAM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY MESSAGE WILL BE DELIVERED.
TO THE FULLEST EXTENT PERMITTED BY LAW, MST, ITS AFFILIATES, AND ITS SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR BUSINESS, ARISING FROM OR RELATED TO THE PROGRAM, INCLUDING ANY DELAYED, UNDELIVERED, OR MISDIRECTED MESSAGE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you. Nothing in these Terms limits any liability that cannot be limited under applicable law, or any rights you have under a separate written services agreement with MST.
You agree to defend, indemnify, and hold harmless MST and its affiliates, officers, employees, and service providers from any claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, your misuse of the Program, or your enrollment of a mobile number that you do not own or are not authorized to use.
MST may change or end the Program, or change these Terms, at any time. When we change these Terms, we will post the updated version on this page and update the “Last updated” date above. If a change is material, we will give notice by text message or other reasonable means where the law requires it. Your continued participation in the Program after the change takes effect means you accept the updated Terms. If you do not agree, reply STOP.
MST may suspend or end your participation in the Program at any time, with or without notice, including if you violate these Terms, if your number is reported as reassigned or invalid, if a carrier requires it, or if we stop offering the Program. You may end your participation at any time by replying STOP. Sections 11 through 14 and 17 through 20 continue to apply after your participation ends.
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules, and by applicable U.S. federal law. If you have a concern about the Program, please contact us first at [Support email] or [Mailing address] so we can try to resolve it informally. If a dispute is not resolved within 30 days after you contact us, either party may bring it in the state or federal courts located in the Commonwealth of Massachusetts, and you and MST consent to the jurisdiction of those courts. Nothing in this section prevents either party from seeking relief in small-claims court where it qualifies.
MST intends to operate the Program in compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act where applicable, Federal Communications Commission rules, applicable state laws, and wireless carrier and CTIA messaging guidelines. We send Program messages only to numbers whose users have given consent, we honor opt-out requests promptly, and we keep records of consent and opt-out. If you believe you received a message from MST without your consent, reply STOP and contact us at [Support email] so we can investigate.
If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the rest of these Terms will remain in full force and effect.
These Terms, together with our Privacy Policy , are the entire agreement between you and MST about the Program and replace any earlier understanding about it. If you have a separate written services agreement with MST, that agreement governs the services; these Terms govern only the text messaging Program. MST’s failure to enforce any provision is not a waiver of it.
